REFUND POLICY

Refunds

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of BUILDINGSTEPS TECHNOLOGIES until conclusion of such quality checks unless claimed by BUILDINGSTEPS TECHNOLOGIES anytime before that. If You are in receipt of any wrongful refunded or payment, You will transfer such amount back to BUILDINGSTEPS TECHNOLOGIES within 3 days of You receiving such amount.

No refund due to non-deliverability will be Websitelicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may be subject to levy of a charge which will be deducted from Your refund amount.

Time Period for Refunds

Refunds are normally processed within 7-10 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. 

BUILDINGSTEPS TECHNOLOGIES is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of Refund

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.

Refund for payments made by modes, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your BUILDINGSTEPS TECHNOLOGIES account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES will be sent to You.

All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of BUILDINGSTEPS TECHNOLOGIES .

Terminated Payment Mode

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us, we will collect Your address where You want the cheque to be sent, and proceed with the refund. Please refer to our Payment Policy for further details.

You explicitly give Your consent to receiving communications (by SMS, email or other mode of communication) sent to You by BUILDINGSTEPS TECHNOLOGIES , however, You may withdraw Your consent any time at Your sole discretion.

CANCELLATION POLICY

Cancellation of an order can be done either by BUILDINGSTEPS TECHNOLOGIES or by You as under:

Cancellation by BUILDINGSTEPS TECHNOLOGIES

BUILDINGSTEPS TECHNOLOGIES has the discretion to cancel an order. Some of the reasons for cancellation are as under (not being exhaustive list of reasons):

1. Your failure to comply with any of these terms.
2. Product is unavailable with the seller.
3. Technical errors or issues.
4. Any reason identified by BUILDINGSTEPS TECHNOLOGIES 's credit and fraud avoidance team.
5. Invalid address or wrong address is given in order details.
6. Malpractices used to place the order.
7. Bulk order is placed for the likely commercial resale.
8. Multiple orders are placed for the same product at the same address.
9. Order is undelivered after three (3) attempts.
10. EMI offer is rejected by the bank.
11. Failure to collect the order from the partner store within stipulated time.
12. Pricing or specifications on any product as is shown on the Website due to typographical error or incorrect information inadvertently provided by the seller or some technical glitch, resulting in incorrect pricing or specifications.

Notwithstanding anything contained hereunder, BUILDINGSTEPS TECHNOLOGIES reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, You will be sent a notification email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES .

You agree to release and indemnify BUILDINGSTEPS TECHNOLOGIES , its officers and representatives from any cost, damage, liability or any of the actions in case of cancellation of Your Order by BUILDINGSTEPS TECHNOLOGIES or seller.

Cancellation by You

You may cancel an order for any reason, although cancellation by You must be done before the product has been shipped for delivery to You. No cancellation is permitted subsequently.

You can cancel an order, or part of an order where multiple products have been ordered. This can be done either by calling or emailing Customer Care Team or in Your account on the Website through ‘my account’. You should state the reason for such cancellation. BUILDINGSTEPS TECHNOLOGIES will process the request for cancellation as per the policy in force.

If an order has been successfully cancelled, You will be sent a confirmation email or SMS at the email address or mobile number provided to BUILDINGSTEPS TECHNOLOGIES .

BUILDINGSTEPS TECHNOLOGIES reserves the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold BUILDINGSTEPS TECHNOLOGIES liable for any rejection of order cancellations.

You will receive a refund for Your cancelled orders that have been accepted in accordance with the Refund Policy.